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GHS Data Management provides Pharmacies with Help Desk assistance with reversals, claims status, covered drugs, eligibility questions, and rejections for the following programs: 

  • MEPOP (Maine Medicaid Point of Purchase Program)

  • TB (Tuberculosis Control Program)

  • GA (General Assistance)

  • AHHS (Androscoggin Home Care and Hospice Program)

  • HMP (Healthy Maine Prescriptions)

  • GHSRx Self insured program

  • DEL (Maine Low Cost Drugs for the Elderly and Disabled Program)

  • ADAP (AIDS Drug Awareness Program) 


The information collected by this form will be treated confidentially. It will be used only to update and maintain our inhouse provider listing. It will not be distributed or sold to any outside entities.
The data collected from the survey may be used as a reference in marketing or as a job performance assessment tool.

MEPOP Customer Service Survey

WHO ARE YOU?       * =  Required fields
*Provider Name:  *
*NABP Number:
*First Name: *
Middle Initial:
*Last Name: *
*Street Address: *
*Mailing Address (if different):
*City and State: *   
Zip Code: *
Phone: *
Fax: *
*E-mail:
 *
Are you aware that GHS is not a division of the State, but a privately owned business contracted by the State?* Yes No

Please rate the GHS Help Desk personnel on the following areas:

Friendly* Excellent Average Below Average Poor
Courteous* Excellent Average Below Average Poor
Informative* Excellent Average Below Average Poor
Accurate* Excellent Average Below Average Poor
Timely Response* Excellent Average Below Average Poor
Program Knowledge* Excellent Average Below Average Poor

System and other Service Questions

How would you rate our on-line processing system?* Excellent Average Below Average Poor
How would you rate GHS's memos and other provider mailings?* Excellent Average Below Average Poor
When Help Desk Personnel have to research a question for you, do you recieive an accurate response within a reasonable amount of time?* Excellent Average Below Average Poor
Compared to other Help Desk Services, how would you rate GHS's performance overall?* Excellent Average Below Average Poor

Do you have any comments about your answers or suggestions that could help us improve our service?

*