Pharmacy Help Desk Services: Active, Ongoing Support
A key component to any successful service is a reliable, behind-the-scenes resource where customers can turn for information or support. As a complete service provider, GHS provides a customized help desk component for every service we deliver, ranging from Point of Sale (POS) help desk to pharmacy PA help desk to prescription monitoring . We also provide outsourced help desk solutions for medical, pharmacy, clinical and related programs.
GHS has provided help desk services to physicians, pharmacists, and patients for more than 15 years. In October 2005, we deployed a Medicare Part-D help desk for the State off Maine. The help desk assisted elderly and disable residents with the transition to the new Part-D drug benefit. This service included development of a new help desk call logging application and Medicare Part-D information resource tools. This is just one example of our ability to deliver unparalleled service within a tight turnaround for projects of any size and scope.
We successfully handle over 1,000 help-desk calls a day.